Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or a free size exchange.

Returns

All returns must be postmarked within fourteen (14) days of the delivery. All returned items must be in new and unused condition, in the original packaging.

To start a return, you can contact us at hello@silk-shape.com

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Items sent back to us without first requesting a return will not be accepted.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item (size/color), so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For all returns, please ensure the following conditions are met:

• Unworn and Unwashed: Items must be in the same condition you received them. We cannot accept items that have been worn, washed, or altered.
• Original Packaging: Please return the item in its original packaging.
• Free of Damage: Items must show no signs of wear or damage, unless the product arrived damaged.
• Special One-Time Exception: In certain cases, we may choose to send you a replacement item without requiring the original item to be returned. If you are not satisfied with the replacement item, you must return both the original and the replacement items to qualify for a refund. This is a one-time exception and subsequent replacements will not be provided without a return.

You can always contact us for any return questions at hello@silk-shape.com

Gift cards cannot be returned.